ECONSULT - USE ECONSULT FIRST
Get Medical Advice 24/7
With eConsult patients can check their symptoms anytime, anywhere, and receive on the spot medical advice and treatment guidance, be it in the middle of the night or at their desk during the working day.
Get The Answer Sooner
eConsult effectively reduces the time to a successful patient outcome by educating patients on how to self manage their symptoms at home and signposting them to the most suitable services that can provide effective treatment solutions.
Capture Critical Illness Earlier
eConsults online consultation form red flags any time critical or serious medical symptoms so patients can quickly seek out the urgent care and attention they need, without compromising their health waiting for a face-to-face appointment.
Feel More Satisfied
In pilot studies eConsult received a 95% satisfaction rate from the patients who used the service as part of their general practice’s trial, helping to significantly improve patient doctor relations and increase confidence in primary care.
Diagnosis Without Leaving Your Desk
With eConsult patients are able to have their symptoms remotely assessed by their own family GP without the need to visit the surgery in person, negating the need to take time off work or use precious holiday days for the sake of a 10-minute consultation.
Medication At Your Convenience
eConsult makes it possible for repeat prescriptions to be reissued without the patient having to make a GP facing appointment. The prescription can simply be collected at a local pharmacy of the patients’ choosing, at a time that suits them.
We run an appointments system called Advanced Access, which is a government initiative to enable patients to:-
Gain access to a healthcare professional within 24 hours via e-consult.
Book same day access to a healthcare professional for Urgent medical needs within our Dibden Purlieu surgery call 02380 844546.
Book on the day appointments within our Marchwood surgery are all booked via doctor triage only. This means you are placed on the triage list for a clinician to call you back. The clinician will then assess the urgency and book the appropriate appointment. To book an appointment on the triage list call 02380 844546
Or book a routine pre-bookable 10 minute appointments up to 4 weeks in advance by calling 02380 844546.
Please be aware you will need to keep your phone with you when waiting for a call back as the clinician will make two attempts to call you back on the number you leave. If after two attempts they cannot contact you, you will need to contact the surgery again.
Alternative Appointments at Partnering Health Ltd and the Tri Locality Care Ltd Service
If we cannot accommodate your needs by having an available appointment at a time when you are able to get to surgery (due to working out of area) then we can book you an appointment to see a doctor or nurse within Lymington or Ringwood. Their opening times are:-
•Monday - Sunday 08:00 - 21:00 at Lymington
•Monday - Friday 18:30 - 21:30 at Ringwood
•Saturday - 0800 - 17:00 at Ringwood
•Sunday - 10:00 - 14:00 at Ringwood
Further appointments are available at the Romsey and Totton Tri Locality Ltd Service Hubs.
Your Doctor will see you in the surgery by appointment. Appointments can be made with reception staff either by calling in at the surgery or by telephone on 02380 844546. When you make an appointment, the receptionist will ask for a brief idea of the nature of the problem so that an appropriate length of time can be allocated to you, and this also provides the Doctor with a little information prior to your arrival at the surgery. Any information concerning your health will be treated in the strictest confidence, as the receptionists are bound by the same rules of confidentiality as the Doctors
Please make one appointment for each person who wishes to see the doctor.
If you cannot keep an appointment, please let us know as soon as possible so that this time can be offered to somebody else. We try to be as flexible as possible and keep to time, but sometimes delays are unavoidable due to the health needs of the patient being seen before you or when Emergency situations occur, (this is out of our control and we can only apologise in advance if this should happen) We recommend that you get to know one doctor and usually book to see them for ongoing medical conditions, so that we can provide continuity of care and thus a better service, but we realize this is not always possible.
Should you wish to speak to someone in confidence, please ask at reception and a room will be made available to assist you further.